Unable to connect to Google Earth using PC-GIS X

“For the past several weeks we have not been able to load google earth imagery in the software on the pc. It says failure to connect. Has something changed?”

There have been some changes on the part of Microsoft and Google Earth that affected the Google Earth registry. You will need to take the steps described in the following to properly register Google Earth on your PCs so that our PC will be able to connect to it.


Here is a video showing how you can make sure Windows 10 really makes you the administrator.


1. If you have installed Google Earth and Google Earth Pro, uninstall them from your PC.

Select Control Panel.
Select Add or Remove Programs.
Find and select Google Earth.
Click Remove and then Yes and then Finish.

2. Make sure the registry has no traces of Google Earth or Google Earth Pro

* Please ask an experienced PC user to help you if you are not familiar with modifying the registry.

Go to Windows command mode and type in “regedit” to call up the registry editor. Click on “Edit” at the top and select “Find”. Enter “Google Earth” then press enter. This will start
a search for any registry key that has “Google Earth” in it. Right-click on each registry entry you see on the right-hand side and select Delete to delete the entry. Use Windows Explorer and do a
search of your primary drive for “Google Earth” or “Earth” and delete anything you find.

3. Download the Google Earth (not the Google Earth Pro) installer to C:\GoogleEarth

You can download and install Google Earth version from


Temporarily disable all firewalls, antivirus and anti-spyware software.

Install Google Earth from that location by right-clicking on GoogleEarthSetup.exe and select “Run as administrator”.

If a Windows security warning window comes up, click on the link in that window and set the security level to the lowest.

4. Find the location of googleearth.exe on your  PC.

Prepare a text file containing the following line and rename it to Register-Google.cmd. Replace the file path in the line with the actual file path on your PC

“c:\Program Files (x86)\Google\Google Earth\client\googleearth.exe” /RegServer

Right-click on this .cmd file and select “Run as administrator”.

5. Install Google Earth Pro if you wish to use that program. Always select “Run as administrator” by right-clicking the installer software.

You can download Google Earth Pro from Google:


If you are prompted for a license code, enter “GEPFREE”.

6. Re-enable your usual firewalls, antivirus and anti-spyware software. Restore your usual security level.


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